Name of company
Cheadle House Clearances
Contact details
0161 425 7475
Trade waste licence Number
CBDU527783
Deposit and balance costing along with our payment policy can be found on our website (Step by Step Guide). Remember that until the balance payment has been sent all waste remains the legal responsibility of the customer.
Cheadle House Clearance has dropped their Ltd status and are once again classed as a sole trading business.
For health & Safety and insurance purposes we are unable to clear attics that are not boarded or made safe to enter. This includes exposed fibreglass insulation.
For the clearance of extra-large items where the property has a patio door please ensure keys are available.
Freezers must be defrosted prior to clearance where this is necessary.
If electric cookers are present, to save the £25 disconnection fee please ensure this is disconnected prior to the day of the clearance. Until further notice we don’t have a gas safe engineer for disconnection of gas appliances.
Outdoor items that are sodden will carry higher waste costs due to the extra weight.
We offer a free key pick up service if required, from your chosen Estate Agents, we would need to pick the keys up the day before. We will then drop the keys off on the day of completion. Comprehensive photo’s / video’s will be taken of the cleared property and sent via Whatsapp prior to balance payment.
IMPORTANT:
Failed Access Policy
Access Requirement
The customer (or a nominated representative) must be present at the agreed booking time to provide access to the property. If access is not available on arrival, our team will wait up to 30 minutes and attempt to contact you using the details provided.
Failed Access / Aborted Visit
If we are unable to gain entry after 30 minutes, the booking may be treated as a failed access / aborted visit.
Because staff and vehicles are allocated specifically for your job, the 30% booking deposit is non-refundable and will be retained to cover labour and operational costs.
Any additional costs incurred beyond the deposit may be chargeable depending on crew size and travel.
Rescheduling
We will always try to reschedule where possible. If a new date is agreed, a new booking deposit may be required to secure the appointment.
Cancellations
We ask for at least 24 hours’ notice for cancellations or changes. Deposits may be transferable to a new date at our discretion when sufficient notice is given.
Communication
Customers will receive booking confirmation and may receive reminder messages before the appointment. Please ensure your contact details are correct and that you are reachable on the day of the booking.
By confirming a booking and paying the deposit, you agree to these terms.